Warranty Terms

01What lifetime means

It means what it says. Not 30 days, not a year — for as long as you have the game.

There is no claim window to miss and no warranty card to keep. If your access stops working two years from now, the answer is the same as it would be on day one: tell us, and we sort it out.

This warranty is in addition to whatever rights you already have under the consumer protection law of the State of Kuwait. It does not replace them.

02What is covered

• The game stops launching, or disappears from the account we supplied.
• You lose access to the account we supplied, for any reason that is not one of the four rules below.
• The game does not work the way we described it — wrong setup, wrong region, wrong edition.
• Something changes on the platform’s side and takes your access with it.
• The game never worked in the first place.

In every one of those cases the sequence is the same: we try to fix it, and if we cannot, you are refunded under the Refund Policy.

03What is not covered

• Your console, controller, TV, internet connection or storage space.
• System updates you have not installed, or a console that is not signed in.
• A game that runs perfectly well and you simply do not enjoy.
• Bugs inside the game itself. Those belong to the publisher — we will help you find the right place to report it, but we cannot patch someone else’s game.
• A publisher pulling online servers or seasonal content for a title, which is their decision and applies to every copy sold anywhere.
• Anything caused by one of the four rules in section 06 being broken.

04How a claim works

1. Message us on WhatsApp at +965 4122 9654. Tell us the game and roughly when you bought it.
2. Send a photo or screenshot of what your screen is showing. An error message is worth ten paragraphs of description.
3. We answer within 24 hours and tell you what is going on. No ticket numbers, no queue.
4. Most claims are fixed the same day, often while you are still on the console.
5. If we cannot fix it, you are refunded. That decision does not take longer than three days from the day you asked.

05What we need from you

Three small things, and they are the reason most fixes take minutes:

• A fair chance to fix it. Usually hours, not days.
• The console in front of you when we walk you through it.
• The details left as we sent them — see the next section.

06The four rules

These are the only things that void this warranty. They are the same four listed in section 07 of the Terms, and they exist because each one makes a game impossible for us to restore:

• Changing the password, the email address or the security settings on the account we supplied.
• Passing the details to anyone outside your own household.
• Selling, renting, reselling or trading the access we gave you.
• Using the account for anything that breaks the platform holder’s own rules.

Nothing else voids it. If you are worried you may have done one of these by accident, tell us anyway — we would rather look at it than have you assume you are out of options.

07Who the warranty belongs to

To the person who bought the game. It stays with you and it does not transfer if you pass the game on to somebody else, because the access was not yours to pass on in the first place.

08Contact

WhatsApp +965 4122 9654. One message is enough to open a claim.