Terms & Conditions

01Who we are

The Freedom Games (“we”, “us”, “our”) is a digital game shop based in Kuwait, trading at thefreedomgamers.com. Orders and support run on WhatsApp at +965 4122 9654.

These terms apply to everything you buy from us. Our Refund Policy, Warranty Terms and Privacy Policy form part of them. By placing an order you accept all four.

02What you are buying

This is the part worth reading twice.

You are buying access to a digital game through a PlayStation account we supply. You are not buying a disc, a boxed copy, or a code that you redeem on your own account. We tell you which of the two setups below applies to a title before you pay, and it will be one of these:

Online play works on both. If a title is available on one setup only, we say so before you pay, not after.

What you receive is the access and the instructions you need to use it. You do not become the owner of the account, and the account stays ours to maintain — which is what makes the lifetime warranty possible.

03Placing an order

Orders are placed on WhatsApp. A message from you is a request, not a contract: the sale is made when we confirm it back to you in writing with the title, the edition, the setup and the price.

Before you pay, we will have told you:

• the exact game and edition;
• whether it is a primary or a secondary setup;
• whether it is in stock or a pre-order;
• the total you pay.

We can decline or cancel an order — for example if a title turns out to be unavailable, or a price on the site was wrong. If we do that after you have paid, you get all of your money back.

04Prices

Prices are set in Kuwaiti dinar. The other currencies shown on the site are a convenience, converted at the rate we hold at the time; the dinar figure is the one that counts.

Prices move, and the shop is updated often. The price we confirm to you on WhatsApp is the price of your order, whatever the page said an hour earlier.

Mistakes happen. Where a price shown is obviously wrong, we are not bound by it: we will tell you the real price before taking payment, and if you have already paid you can take a full refund instead.

05Paying

You pay by one of the methods we confirm with you when you order. Payment is due in full before delivery unless we agree something else in writing.

Any charge your own bank or transfer service adds — a transfer fee, a currency spread — is yours, not ours, and is outside our control.

Please keep your payment receipt. It is the fastest way for us to find your order later.

06Delivery

In stock titles are delivered the same day you pay. Usually it is a few hours, sent to you on WhatsApp or by email. If we are asleep when you pay, it lands when we wake up — and you will always know where you stand, because we tell you.

Pre-orders are delivered on the game’s release day. If the publisher moves that date, your order moves with it. You can cancel a pre-order for a full refund at any time before we deliver it.

Delivery means sending you the access details and the instructions. What you need at your end is a PlayStation console, an internet connection and enough free storage for the download. Download speed is between your console and your internet provider.

07Keeping the game working

While you have access, there are four things we ask. They are not fine print — they are the only things that break a game, and the only things that void the warranty.

• Do not change the password, the email address, or the security settings on the account we supply.
• Do not pass the details to anyone outside your own household.
• Do not sell, rent, resell or trade the access we gave you.
• Do not use the account for anything that breaks the platform holder’s own rules.

Everything other than those, we fix. That is what the warranty is for.

08Warranty and refunds

Every game we sell carries a lifetime warranty. If it ever stops working, message us: we fix it, and if we cannot fix it you get your money back. The detail is in the Warranty Terms and the Refund Policy, and both are short.

09What is not ours to control

PlayStation is run by Sony. We are not affiliated with, endorsed by, or connected to Sony Interactive Entertainment, PlayStation, Microsoft or Xbox. Their systems, their rules and their store prices are theirs to change, and we find out at the same time you do.

Game names, cover art and logos belong to their publishers. They appear on this site to show you what is for sale, and for no other reason.

If something on a platform’s side ever takes your access away, that is precisely what the warranty exists for. Tell us, and we fix it or refund you.

10Age

You must be 18 or older to place an order with us. Games carry age ratings set by their publishers, and checking that a title suits whoever will be playing it is on you.

11The site itself

The writing, the design and the code on thefreedomgamers.com are ours. Please do not copy the site wholesale; linking to it is always welcome.

We work hard to keep the shop accurate, but descriptions, artwork, release dates and availability come partly from third parties and can be wrong or out of date. Nothing on the site is an offer we are bound to until we confirm your order.

12What we are responsible for

We are responsible for delivering what we sold you, and for standing behind it under the warranty. That is a real promise and we keep it.

We are not responsible for indirect losses beyond that — lost time, lost saves, lost progress, or knock-on costs nobody could reasonably have seen coming. Whatever happens, our total liability for an order is limited to the amount you paid for that order.

Nothing in these terms removes or reduces any right you have under the consumer protection law of the State of Kuwait. Where this document and that law disagree, the law wins.

13If we disagree

Talk to us first. Almost everything is one WhatsApp message away from being fixed, and we would much rather fix it than argue about it.

Anything we genuinely cannot settle between us is governed by the laws of the State of Kuwait, and goes to the courts of Kuwait.

14Changes

We may update these terms as the shop changes. The version published on this page on the day you order is the version that governs your order, and the date at the top tells you when it last moved.

15Contact

WhatsApp is the fastest way to reach a human: +965 4122 9654. We answer every message.